If you run into any issues, ask for help! If you need specific guidance, contact your bank or credit union directly. Customer service associates are available by phone, online chat, or video in some cases. The financial institution staff will help you set up your account and answer questions. They will also help you figure out what you can and cannot do online or through their app. Please note that during this pandemic crisis, many bank and credit union call centers are experiencing high call volumes and may be delayed in responding to inquiries.